SHIPPING POLICY

At Pawpet, we are dedicated to processing and delivering your orders as efficiently as possible. We work closely with our global logistics partners to ensure your products arrive safely at your doorstep.

By placing an order on our store, you agree to the terms and shipping guidelines outlined below.

Order Processing & Handling

We know you are excited to receive your order, which is why our warehouse team begins preparing your package almost immediately.

• Order Processing Time: All orders are handled, verified, and dispatched within 1-2 business days.

• Order Cut-Off Time: Orders placed before 4:00 PM (GMT) will begin processing the same business day. Orders placed after this time, or during weekends and public holidays, will be processed on the following business day.

• Order Modifications: Due to our fast 1-2 business days processing system, address changes or order cancellations cannot be guaranteed once an order is placed.

Estimated Delivery Times

Once your order has been processed and dispatched from our facility, it is handed over to our premium courier service.

• Estimated Shipping Time: Standard delivery typically takes 4-8 business days depending on your precise location and local postal efficiency.

• Tracking Included: Every shipment includes end-to-end tracking so you can follow your package's journey in real time.

Please Note: Delivery times are estimates based on standard courier performance and do not include unforeseen transit delays, public holidays, severe weather events, or custom holds outside of our direct control.

Order Tracking

Once your package leaves our warehouse, you will automatically receive a shipping confirmation email containing your official tracking number and a link to trace your delivery.

Please allow up to 24 hours after receiving your shipping confirmation email for the tracking portal to update with initial location scans.

Shipping Rates & Charges

Shipping fees, if applicable, are calculated automatically at checkout based on the size, weight, and destination of your order. Any delivery promotions or free shipping thresholds will be applied automatically at checkout.

Address Accuracy & Undeliverable Packages

Customers are solely responsible for ensuring that the shipping address provided at checkout is complete, accurate, and safe for delivery.

• Incorrect Addresses: Pawpet is not responsible for packages that are delayed, lost, or delivered to an incorrect address provided by the customer.

• Failed Delivery Attempts: If a package is returned to us due to an incorrect address, failed delivery attempts, or failure to collect the package from a local courier depot, any costs associated with re-shipping the package will be at the customer's sole expense.

Lost, Stolen, or Damaged Packages

Once a shipment is handed over to the carrier service, risk of loss passes to the customer.

• In-Transit Damage: If your item arrives visibly damaged during transit, you must notify us at supportpawpet@gmail.com within 48 hours of delivery, attaching clear photographs of the damaged product and outer packaging.

• Stolen or Missing Parcels: If your tracking state reads as "Delivered" but you have not received your package, please check your surrounding property, porch, and neighbors before reaching out. If unresolved, contact our support team so we can assist you in opening an investigation with the carrier.

International Shipping & Import Taxes

For cross-border shipments, orders may be subject to import duties, customs charges, or local VAT according to your jurisdiction's laws. These fees are set by local authorities and are the sole responsibility of the customer.

Shipping & Order Inquiries Contact

For any questions regarding your shipment, tracking status, or delivery updates, please reach out to our support team:

• Customer Support Email: supportpawpet@gmail.com

• Opening Hours: Monday to Friday, 8:00 AM – 4:00 PM (GMT)

• Response Time: Emails received outside operating hours will be reviewed on the next business day.